Chrono24 Help and Frequently Asked Questions

Chrono24 Buyer Protection provides complete security for your payment. If you buy from a professional dealer, we hold the purchase amount in our escrow account for 14 days after you have received your watch. That way, your money is safe and secure until you're fully satisfied with the watch. Only then do we send the money to the dealer. If you’re not satisfied, you can exercise your legal right of withdrawal and return your watch to the dealer within 14 days of receipt without giving a reason. If you purchased your watch from a private seller, we hold the purchase amount in our escrow account for 7 days after you have received your watch. Please note, however, that there is no legal right of withdrawal when purchasing from a private seller.

Certified is our new certification service, where verified watchmakers check and certify the authenticity of watches purchased on our marketplace. We want to provide buyers of luxury watches on Chrono24 with a worry-free purchasing experience. After successful certification, you’ll receive a digital Certificate of Authenticity confirming the authenticity of your watch. In addition, all certified watches come with an authenticity guarantee. See also: How is the watch checked?

All Certified watches are comprehensively checked against specific criteria by a verified watchmaker. This is the only way we can guarantee the authenticity of your watch. The check includes the following:

Authenticity check: The authenticity of the watch is checked both inside and out. We also check to make sure the watch meets our definition of authenticity. See: How do we define authenticity?

Functionality check: We test the watch's complications, winding mechanism, chronograph function, and more. See: How do we define authenticity?

Scope of delivery check: All additional items, such as the original box and papers (if included), are checked for completeness and conformity with the model reference.

Theft check: The watch's serial number is checked against leading stolen watch databases. This ensures that the watch hasn't been stolen or otherwise lost by its rightful owner.

Watches marked Partner Certified have already been certified as authentic by a verified watchmaker working for the seller. Participating sellers are carefully selected by Chrono24 and adhere to our strict Partner Certified guidelines. The relevant watchmakers have been audited by us and found to have the necessary qualifications and resources available to certify watches.

With Chrono24 Certified, you have the option of booking certification for an additional charge.٢٤٩ € In this case, the seller sends the watch to our certification center, where it is checked and certified by our in-house watchmakers.

There is no difference in the process or quality of certification between a Partner Certified or Chrono24 Certified watch. Our definition of authenticity, the standardized authenticity check, and the verification of the watchmakers ensure that our high quality standards are always met. See also: Who checks the watch?

1. Inspection by a verified watchmaker

Before the watch is listed, it is certified by a verified watchmaker who works with/for the dealer. As part of the certification process, an authenticity check and a function test are carried out, among other things. See also: How is the watch tested?

2. Look for listings with the dark blue Certified icon

You can identify Partner Certified watches by the dark blue “C” icon in the search results pages and respective listings. Of course, you can also use the filters to find Certified listings faster. Once you've opted for a Certified watch, you'll be able to see if it's Partner Certified or Chrono24 Certified on the corresponding listing page. See also: What’s the difference between Partner Certified and Chrono24 Certified?

3. Receive your certified watch including a digital certificate of authenticity

After successful certification, you can rest assured your new watch is genuine. This is confirmed by a digital Certificate of Authenticity and an authenticity guarantee. You can access the Certificate of Authenticity in your Chrono24 account after receiving the watch.

When you purchase a watch through Partner Certified, certification is free for you. In this case, the watch has already been certified by a verified watchmaker working for the seller. See also: What is the difference between Partner Certified and Chrono24 Certified?

Partner Certified is available for select watches with a sales price starting at ١٬٠٠٠ €. The corresponding watches have already been certified in advance by a verified watchmaker who works with the seller. There is no additional cost for this service.

Together with your certified watch, you will receive a digital Certificate of Authenticity including an authenticity guarantee. This guarantee is based on our definition of authenticity and is valid for 30 days from the certificate’s date of issue. If you find that your watch does not meet our definition of authenticity, please contact our support team. They will look into the matter immediately. Depending on the circumstances, we will either refund the full purchase price or replace the relevant part(s) so that the watch fully complies with our definition of authenticity. See also: How do we define authenticity?

1. Look out for listings with the blue Certified icon

You can recognize Chrono24 Certified watches by the blue icon with the letter "C" on the search results pages and respective listing pages. Of course, you can also use search filters to find Certified listings faster. Once you have decided on a Certified watch, you can see at a glance on the listing page whether it is a Partner Certified watch or a Chrono24 Certified watch. See also: What is the difference between Partner Certified and Chrono24 Certified?

2. Testing by Chrono24 watchmakers

After you have booked certification as part of Chrono24 Certified, your watch will be tested and certified by verified watchmakers at our certification center. This includes an authenticity check and a function test. See also: How is the watch tested?

3. You will receive your certified watch including a digital certificate of authenticity

After successful certification, you can be sure that your new watch is genuine. This is confirmed with a digital Certificate of Authenticity and an authenticity guarantee. You can access the Certificate of Authenticity in your Chrono24 account after receiving the watch.

You can book Chrono24 Certified certification for an additional charge of ٢٤٩ €. In this case, the watch will be checked and certified by our in-house watchmakers at our certification center and shipped to you from there. See also: What is included in Chrono24 Certified?

You can add certification to your purchase and pay the fee alongside the price of the watch.٢٤٩ € We will only issue you an invoice for the certification service upon request.

Each watchmaker working at our certification center has all the necessary qualifications and technical equipment available to certify watches from specific brands. If Chrono24 Certified is an optional add-on for a watch, the model can be certified by one of our watchmakers. Should any shortcomings arise during the certification process, we will of course assume responsibility in accordance with our authenticity guarantee. See also: What does "authenticity guarantee" mean?

Chrono24 Certified is available for watches from certain brands with a sales price starting at ٥٬٠٠٠ € (approx. ٢٬١٧١ OMR). For these watches, you can book certification by our in-house watchmakers for an additional charge of ٢٤٩ €.

If you choose to add Chrono24 Certified, we will charge an additional fee of ٢٤٩ €to cover the costs of insured shipping and certification by our in-house watchmakers. Although shipping costs vary depending on the delivery location, we charge a fixed amount for all buyers. Our watchmakers will send your watch directly to you after certification. After successful certification, you will receive a digital Certificate of Authenticity confirming the authenticity of your watch. In addition, you benefit from an authenticity guarantee. See also: What does “authenticity guarantee” mean?"

Together with your certified watch, you will receive a digital Certificate of Authenticity including an authenticity guarantee. This guarantee is based on our definition of authenticity and is valid for 30 days from the certificate’s date of issue. If you find that your watch does not meet our definition of authenticity, please contact our support team. They will look into the matter immediately. Depending on the circumstances, we will either refund the full purchase price or replace the relevant part(s) so that the watch fully complies with our definition of authenticity. See also: How do we define authenticity?